Monday, 04 April 2011 09:51

I have paid for my membership but not yet received login details. What's the problem?

Normally, our system delivers login details instantly after a SUCCESSFUL payment. There are some cases that your payment is NOT SUCCESSFUL and we have to review and process download information manually.

You used ECHECK (Paypal)

Your Credit card location is different from your IP address

You used Proxy to make payment

Your payment was flagged as FRAUD by 2CheckOut or PENDING by Paypal

What to do next?

Contact us if you feel your case is not listed above.
Have you checked your BULK/SPAM email folders?
If you do not receive any email after 48 hours (4 business days if you use ECHECK). Please contact us with proof of payment (Payment Receipt or Order number)

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Monday, 04 April 2011 09:50

I do not have a Paypal account. Do you support other payment methods?

Published in FAQ GENERAL QUESTIONS

Yes! You can pay through all of payment gateways that Paypal or 2Checkout supports including all major types of Credit cards. Visit Paypal and 2Checkout for more information.

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Monday, 04 April 2011 09:50

SmartAddons membership fee is one-time fee, or I have to pay extra?

Published in FAQ GENERAL QUESTIONS

When your membership is expired, you can still use all our templates, extensions downloaded during your membership period without paying any extra fee. However, in order to continue downloading our new/update/upgrade templates/extensions or access to Download area, you should renewal your membership.

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Monday, 04 April 2011 09:48

How much does it cost?

Published in FAQ GENERAL QUESTIONS

We have many Membership Packages for you to choose. Each package has different prices, durations and number of Supported domain. The membership duration starts instantly from the moment you make payment and receive login details from smartaddons.com. Visit our Join Now Page to view the various memberships available for the products with details.

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Monday, 04 April 2011 09:44

Which Joomla! membership package is the best for me?

Published in FAQ GENERAL QUESTIONS

You are recommended to register the following packages as they will bring to you the best benefits:

* Joomla Template Club - Business License
* Joomla Template Club - Developer License
* Joomla Extension Club - Business License
* Joomla Extension Club - Developer License

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Monday, 04 April 2011 09:40

How can I join the SmartAddons Club for Products?

Published in FAQ GENERAL QUESTIONS

Please try to do steps:

Step 1: Click "Join Now", select the membership package and make your payment via Paypal or 2Checkout. Our "Special Offers" and "Promotions" also come at this page.
Step 2: If your payment is successful, login details to access the Member Download Area will be sent to your email and you can start downloading instantly. This process normally takes less than 5 minutes.

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