I apologize.
I edited this post because I was wrong and you replied I had not seen because the ticket did not open with IE, but it opens fine with Firefox.

Dear Boris beylerian,

We're so sorry about this. It seems we have a misunderstand in here. All your issues and other customers' can be discussed on our forum or our ticket. And your issue is discussing in the ticket and our supporter just only want to help you focus on one place. Please sympathy in this case.

We're at the weekend so now we can't support for answer your question immediately. We'll come back work after next 10-hour, please feel free to wait us. I will remind our supporter can help you sooner.
We want to say sorry once again about the misunderstand.

Thanks and hope to see the sympathy from you!

thank you you are very kind

Dear Boris beylerian,

I think that there is a misunderstanding.

We asked you about your issue a week ago.

Please check your ticket again.

Thanks

Dear Boris beylerian,

Please provide more information about your issue into the ticket system.
Our supporter is waiting for checking. The delayed providing will make your work is delay more. Please feel free to supply for us as soon as possible so that we can help you sooner.

Thanks!

It fixe, thank yo uvery much !