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Frequently Asked Questions (9)

February.09.2011

Can I re-sell SmartAddons products?

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A: No. You are not allowed to re-sell SmartAddons products. However, you are entitled to customize products for your clients.

February.09.2011

Can I request to change some small features?

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A: Yes, we can change according to your idea. In this case, please purchase the product with Extra License and then send your idea to email contact@smartaddons.com, we will change and send you in 12 hours.

February.09.2011

I don't have time, can you install the product for me?

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A: Yes, we can install it for you. In this case, please purchase the product with Extra License and then send the site information to email contact@smartaddons.com, we will install and inform you in 12 hours.

February.09.2011

Can you send me this module as a trial version before I purchase?

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A: No, we do not support this. You can go to our demo site to see the product in detail before you purchase.

February.09.2011

Do you offer refund?

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A: Yes, we offer a 100% money back program. The refund should be requested up to 7 days from the moment of the payment. Also, note that we will need a valid reason to refund your membership. Contact Us regarding this matter.

February.09.2011

How to become a membership in your site?

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A: Our site does not support this feature in this time. We will inform to all members when this feature is available.

February.09.2011

I always see this message "Paypal does not allow your country of residence to ship to the country you wish." when use payment to pay

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A: In this case, please send your money direct to our paypal account haucv@hotmail.com and then inform us know via email contact@smartaddons.com. We will check and send you the module in 6 hours. Also you can use your credit card to pay us via 2checkout method. For payment methods, please click here

February.09.2011

When i use 2checkout to pay, my order is still pending

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A: We have to wait 2checkout to verify your order, maybe in 4 hours. When 2checkout sends us an email to announce that your order is accepted, we will change the status of order to confirmed and send you the download link to your email.

Hope this helps.