Here are some important things you should know:
- The exchange policy is available for our Joomla Templates Only.
- If you purchase our Joomla templates from SmartAddons.com or Themeforest, you are allowed to exchange for our another Joomla template from SmartAddons.com or Themeforest respectively.
- We offer 1-to-1 exchange within 7 days from the date you purchased it.
- We only give you ONE exchange. The second request will not be accepted.
How to get an exchange from us:
On Themeforest
- You’ll need to make a new order for the exchange item and open a refund request on ThemeForest for the original item.
- Please provide us the reason to refund is “You want to exchange for another item” with the Purchase Code of the exchange theme. We’ll accept your refund request.
- You’ll need to make the refund request for the original item within 7 days of your purchase to avoid being charged for both the original and exchange items.
On SmartAddons.com
- You’ll need to open a ticket request for the new template.
- You’ll need to make the exchange request within 7 days of your purchase.
Note:
- You'll receive the support for exchange template only.
- For exchanged template updating: please open a ticket request, we will send you the update package via ticket.
- You're not allowed to download the update package of the original template. We will check the download log of the original template.
If you have any queries about the process, please contact us!
Thanks for reading!
