Dear ankahukuk,
Could you please tell me which is your problem detail?
About your requirement of refund, I'm so sorry i can't help you more. With your case, we haven't support for refund because you downloaded some templates in our club. Please read more our policy refund in this link:
www.smartaddons.com/terms-of-use
I've checked and saw you're having a problem with SJ Health Template and our technical supporter are checking for you. Please feel free to wait him and discuss in your ticket.
Thanks!