Dear Barbara Tembriou,
We're sorry. Our service-copyright removal uses for removing our copyright at the footer of template. It is not used for getting template packages from our store. If you want to get our technical support, please feel free give us the order number when you joining our club. Or if not yet, please feel free to join our club at the first here:
www.smartaddons.com/component/osemsc/register?step=step1.
We just only support technical questions for only order from our system. Hope you see this work.
Thank you for your co-operation.