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I have a similar problem with sj_resort bought a license on 27 May 2014 installed a script that does not work, the problem has been reported to support the TT-0000005086 on 10.06.2014 4:05:40 p.m. and then I received a curt information that the work in progress and that the system has a lot of and that the quoted errors. "We are updating the SJ Resorts, we will announce on our site when we done." of this information goes a little time purchased the script does not work with technical assistance has it all in "deep esteem"
So it appears that the purchased system has no support despite what is written in the offer, and what is made available to that in the demo version works only apparently and looks nice.