I am writing to request a refund. I signed up for with the personal template club in order to download the SJ Perty template to be added to my site. Unfortunately it takes forever to load the page, particularly after having added a google analytics code. The slow page load occurs at multiple locations and particularly on mobile devices. I have deleted the files. I am within the 7 days from purchasing as outlined in your refund policy. Thank you for your attention to this matter.

Dear sir,

Sorry for late reply because we have just finished our lunar new year holidays, and today we are back to work.
We need to check your issue, if we can't check and can't find the solution for you, we will refund for you.
Please go to our support center to get our help ( remember to give us admin/FTP account to check)
here is submission link: support.ytcvn.com

Thanks!