I have purchased the responsive listing for K2 and i have submitted a ticket 4 days ago and untill now it has not been even assigned !
From the reviews and your publicity I thaught you had great support but I can't even get support to rate it !
What is happening?

Dear Badr Abdalla,

We're sorry for this. Because the first ticket you closed before, we can't find it in our list support. We've received your ticket on 5 November, we will check now. Please feel free to wait the answer in ticket.

Thanks!