i dont see any block in your ip and everything works how i tell u

prnt.sc/dy0b4u

Dear elmelly

I can't view your site. Maybe your server or our server block proxy: prntscr.com/dyekda
please submit ticket and send us the zip file of our template on your site. I will check it on my localhost.

thanks

Where can I send you the zip?

and the menu position dont exist, i cant configure the idioms without that position, i need this two Failures working well, pls

Dear elmelly

Please submit ticket, you can send the link to download of the zip file at there.

Thanks

do this.
File> Site manager> New site> Fill in all the data with the FTP connection data (in the section of encryption select: Use simple FTP).

File> Site manager> Transfer options> Transfer mode> passive> connect.

i tell to my server that unblock your ip

Dear elmelly

Maybe your network can't access to your site:
prntscr.com/dzmxih
please backup your site, then send us the link to download in my email: anhqn@ytcvn.com

thanks